Production
https://www.prod.org.br/article/doi/10.1590/0103-6513.20170024
Production
Research Article

Proposal of a model for sales and operations planning (S&OP) maturity evaluation

Pedroso, Carolina Belotti; Calache, Lucas Daniel Del Rosso; Lima Junior, Francisco Rodrigues; Silva, Andrea Lago da; Carpinetti, Luiz César Ribeiro

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Abstract

Abstract: A successful S&OP implementation can bring many benefits to organizations, and after its implementation, the S&OP process can evolve and reach higher levels of maturity. Considering that, only through a measurement system, goals and benefits can be achieved, thus, it is essential to assess S&OP maturity level. Many papers on literature adopt a quantitative perspective on S&OP, but just few of them deal with uncertainty present in S&OP decision-making, such as maturity model assessment process that carries subjectivity and uncertainty. Thus, this study proposes a decision making model based on fuzzy theory to evaluate and to categorize S&OP maturity levels and to suggest strategies to increase S&OP maturity. A pilot application was conducted in two manufacturing organizations that have implemented the S&OP process. The results, according to the performance presented, suggest different actions must be taken in terms of ensuring enablers to S&OP implementation.

Keywords

Sales and operations planning, Maturity model, Fuzzy inference, Fuzzy set theory

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